By Jos Schaap
Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success. While aiming to work smarter, not harder, hoteliers frequently find themselves searching for advanced solutions to enhance daily operations and streamline management efforts. After all, the more time these solutions can save a hotel, the better.
This is where the consideration of PMS solutions comes into play, as hoteliers are faced with the choice between the new generation of property management systems and older, legacy systems. The ideal PMS system will help you raise service levels, drive revenues, reduce costs, and ultimately change the way you connect with your guests. So which PMS will achieve that most effectively? New school hotel technology.
High Turnover Calls For PMS Tools That Make Onboarding Easy
The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic. Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.
Legacy and current PMS solutions are often limiting in this capacity, as they tend to be rather difficult and time consuming to learn, even when these solutions offer cloud-based or mobile versions. This creates a need for external trainers to come onsite simply to train staff on a solution that, quite frankly, often isn’t intuitive enough to keep up with the demand of modern day hotel infrastructure. In fact, this has become a common complaint amongst industry professionals over the years —.
Hotel staff are increasingly younger and more tech-savvy- with a preference for mobile devices. They will not only respond and adapt positively to technologically forward solutions that prioritize ease-of-use, but it will reduce the pressure on management to set aside additional time for extensive system training whenever they bring on a new hire. After all, training your staff on your new PMS should take minutes, not days.
