TSA Solutions Supports the Hotel to Drive Revenue, Guest Satisfaction, and Front Desk Upselling Efficiency – the Partnership Accelerates TSA’s Growth Across the Middle East
RIYADH and NEW YORK — APRIL 18, 2016. Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 438-room Movenpick Hotel Riyadh in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. The Hotel is TSA’s 12th partner hotel in Saudi Arabia – TSA now has more than 100 hotel partners throughout the Middle East.
Management selected TSA for the comprehensiveness and flexibility of its upselling program, including its front desk training component. Andreas Mattmuller, Chief Operating Officer, Movenpick Hotels & Resorts Middle East and Asia, said, “We are very happy to announce our partnership with TSA. We expect to see significant revenue increases as a result, and even in the short time we have been working together so far, our staff have become even more adept at helping guests find solutions that best suit their needs, delivering the highest service standards. We look forward to a successful partnership.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
Hicham El-Dah, Director of Business Development Middle East, said, “We are delighted to be working with Movenpick Hotel Riyadh. We look forward to contributing to the hotel’s ability to improve drive new revenues and build customer satisfaction, through our proprietary upselling strategy and program. We look forward to reporting on the progress of our program in the months ahead.”
For more information, visit www.tsa-solutions.com.
