employee wellness
How To Extinguish Hospitality Burnout
Matthijs Welle | June 5, 2024
By Matthijs Welle We work in an exhausting industry. So much of our time is dedicated to ensuring that our guests have remarkable experiences that we forget to pursue our own happiness. I’ve worked in both sides of industry – on the front lines at reception and behind the scenes in hospitality tech – and in both areas I’ve often felt exhausted and overworked. So what’s the solution? Obviously, I don’t have all the answers. It took me years to find the best ways to recharge and find my personal balance. But I do believe that hoteliers and anyone in hospitality have a particular responsibility to look after themselves...
Visual Matrix Recognized as One of North Texas’ Best Places to Work in 2023 Amid Ongoing Growth and Innovation
Visual Matrix | December 7, 2023
North Texas Names Hospitality Innovator Visual Matrix as a Premier Employer Dallas, December 7, 2023 - Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, was recognized by the Dallas Business Journal as one of the region’s “Best Places to Work.” Visual Matrix was named No. 6 in the “Small Companies” category thanks to its 25-year history of serving the hospitality industry’s technology needs, attention to worker retention, and leadership’s involvement in the local community. Now in its 21st year, the Best Places to Work Awards highlights the top employers across Dallas-Fort W...
Behind the Scenes: How Luxury Hotels Take Care of Their Staff
EHL | November 27, 2023
“Staff shortages in the hospitality industry are a lurking issue that can drastically affect the quality of a business and the experiences guests receive. In an era of unparalleled challenges, luxury hotels are particularly hard hit. This article delves into how these premium institutions are prioritizing their staff’s well-being and professional growth to combat the current labor shortages. Welcome to the compelling universe of luxury hotel staff management!” Staff management challenges in luxury hospitality The hospitality sector has never been more competitive, particularly in the upper echelons where luxury hotels compete for disc...
Workplace Fun, Afterwork Socializing Can Lead to Employee Substance Use
The School of Hospitality Management | November 20, 2023
UNIVERSITY PARK, Pa. — Fun in the workplace can yield positive benefits to employees and employers alike, but it may also lead to an increase in afterwork employee substance use, according to new research from the Penn State School of Hospitality Management. Researchers led by Michael Tews, associate professor of hospitality management, found that fun activities for employees inside or outside the workplace and a manager’s support for fun are both correlated with substance use through coworker socializing. They published their work in the Journal of Drug Issues. “We know that fun has a positive impact in the workplace, but this...
The Employee Hierarchy of Needs
Shep Hyken | November 16, 2023
By Shep Hyken Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy of Needs. The Paycheck: At the base of the pyramid is an employee’s primary need: money. Money is generally the reason people go to work. Without money, employees can’t pay their rent or mortgage, put food on the dinner table, send their kids to college, and more. And often, money is just part of the com...
The True Magic: Supporting Spa Employees
Peter Anderson | July 12, 2023
By Peter Anderson It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs. Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the ...
Satisfying Customer Expectations: What About Employee Expectations?
Ana McFee | June 6, 2023
By Ana McFee Today's employee expectations Similarly to customers, employees' expectations have also evolved, and never more so than in the post-Covid/Gen Z landscape. Today's employees are prepared to switch careers or companies, and so expect more than just a regular paycheck and access to good benefits. From a talent retention perspective, creating equally tailored experiences for your employees as for customers will therefore help attract and keep the best talent and lead to improved productivity and business performance. It will above all communicate to employees, even as early as the hiring process, that company culture is geared...
Hotel Team Experiences Now Require a Tech Rethink
Adam and Larry Mogelonsky | May 31, 2023
By Adam and Larry Mogelonsky If you’re reading this, it means you likely use your computer for work. Most of us do these days. But have you ever given any thought to how often you switch screens each day? And on that note, when you equate this screen switching with how our ancestral brains were evolutionarily designed to process the environment, do you think all this may induce more than a bit of unwanted stress in your life? The statistic that best encapsulates this comes from a study published in 2019 by the University of California, Irvine, which found that the average office worker switches between different screens or tasks 566 t...
