hotel experience
Levering Cinematic Success With Fairmont The Queen Elizabeth’s Barbie Adventure
Adam and Larry Mogelonosky | September 27, 2023
By Adam and Larry Mogelonsky Fairmont’s ambitious Beyond Limits campaign embodies the essence of this luxury brand’s recognition that accommodations are infinitely more than comfortable beds. The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (Hotel Mogel) run designed to inspire any hotelier with lessons from the five-star, thousand-dollar-plus-ADR hotspots around the globe. In short, this timeless tenet is guests want unique experiences. Right in the heart of Montreal, Canada, Fairmont The Queen Elizabeth is already regarded within the brand and within our home country as among the leading hotels ...
AAHOA Endorses the Ethical and Beneficial Use of AI in the Hotel Experience
AAHOA | September 1, 2023
ATLANTA, Ga. – AAHOA, the Asian American Hotel Owners Association, a leading innovator in the hospitality industry that represents 20,000 hoteliers, proudly endorses the findings of a recent study conducted by the University of Houston’s Conrad N. Hilton College of Global Hospitality Leadership. The study examined hotel guests' acceptance of artificial intelligence (AI)-based systems and how they are reshaping the industry. Additionally, Morgan Stanley Research on Aug. 18 issued a report, “AI for Hotels: Will the Hotel of the Future Fit in the Palm of Your Hand?,” which documented the upsides of early adoption of AI technologies ...
Thinking Fast and Slow for Your Hotel Operations
Adam and Larry Mogelonsky | February 8, 2023
By Adam Mogelonsky, Larry Mogelonsky Yes, the title of this article refers to the iconic book “Thinking, Fast and Slow” (2011) by Nobel laureate Daniel Kahneman. If you haven’t read, we would recommend, although it’s quite long and extensively cited so perhaps a quick summary is in order. Human cognition can largely be broken down into two broad pathways. We are able to think fast in situations where we have unconscious brain connections well-established: feeling sad when seeing crying faces, getting hungry, laughing at a viscerally humorous joke on television or flinching if a snake were to suddenly drop out of the vents. We ca...
The Post-Pandemic Hotel Experience From the Experience Expert
Larry Mogelonsky | December 9, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As COVID-19 continues to upend travel and rewrite daily habits, hotels must nevertheless continue to differentiate their products in order to better appeal to guests in the next normal and build revenues. While much needs to be done insofar as safety upgrades and facilitating a contactless customer journey through tech enhancements, it all inevitably comes down to the guest experience. And so, I turn to the man himself who coined the phrase ‘The Experience Economy’, Joe Pine. A thoroughly affable man based out of Minneapolis, his ongoing writing, speaking engagements and work wi...
The Top Lifestyle Trends That Every Hotel Should Be Cashing In On
Amanda Szabo | February 6, 2020
By Amanda Szabo Fueled by the experience economy, delivering memorable hotel experiences matters. Now more than ever, forward-thinking hoteliers are setting high expectations for the rest of the industry. With much of the economy forecasted to lose its shine in 2020, many hoteliers are seeing an opportunity to review their playbook for staying profitable during the downturn. Brands are considering the image their brand conveys to the world and working to create services that match consumers’ changing values and lifestyle choices. But when it comes to how the next 12 months will play out, the market will be defined by emerging trends a...
Learn How to Drive Employee Engagement and Improve Enterprise Communications With Beekeeper at HX: The Hotel Experience Powered by AAHOA
Beekeeper | November 5, 2019
Punch your HX Passport at Beekeeper Booth 1020, November 10 – 12, at the Javits Center in New York, for a chance to win $5,000! San Francisco -- Nov. 5, 2018 -- Beekeeper, the leading communication and operations platform for connecting a hotel’s non-desk workers across locations and departments, will be at HX: The Hotel Experience Powered by AAHOA next week. The digital operations platform is delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. Considering that the current hospitality workforce gap has reached unprecedented levels (with the U.S. Bureau of Labor Statistics estimating mor...
The Hotel Experience Gets High-Tech
October 25, 2019
Hotels have long promised guests they won’t have to lift a finger. Now some are reaching to technology for those light-touch – and even no touch – experiences to keep guests coming back. All over the world hotels have been racing towards clever devices, robots and voice assistants. For example, the 290-room FlyZoo Hotel in Hangzhou, China, this year launched facial recognition entry to lifts and rooms. “Hotels are now thinking about technology that can provide connectivity and convenience for their guests as much as they are design and interior styling,” says Huw Montgomery, project manager in hospitality at JLL. “The ability f...
What Do Guests Want From a Modern City Hotel?
JLL Real Views | September 11, 2017
By Maggie Nichols If you flip through your grandparents' old photo albums, you'll notice that their vacation pictures look very different to yours. While they may have captured the moment they sat down for a themed dinner in a hotel restaurant, your snapshots are more likely to show off your best food truck finds. It's just one of the many ways that travel and tourism have changed in recent decades. To keep up with those modern trends and preferences, hotels must identify new ways to keep guests checking in year after year. "What guests want during their hotel stay is constantly evolving," notes Geraldine Guichardo, Head of Americas Res...
