Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
The Transformative Power of BI in the Hotel Industry
Kevin Duncan | May 30, 2019
By Kevin Duncan, Senior Director, Strategic Commercial Initiatives at The Rainmaker Group "Perhaps the most critical component for success of the modern enterprise is its ability to take advantage of all available information both internal and external."1 This quote captures the essence behind an increasing emphasis on business intelligence (BI) among the world's top sectors. An emphasis that stems from the exponential growth of data now created and collected in organizations, with no signs of a slowdown. The International Data Corporation predicts that the collective sum of the world's data will reach 175ZB by 2025.2 Unfortunately, man...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: May Edition
HEBS Digital | May 30, 2019
By Margaret Mastrogiacomo This month, the latest digital innovations include Facebook Automated Ads to streamline ad setup, new Google display opportunities announced at Google Marketing Live, and custom graphics and illustrations making a statement in website design. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: Accessibility should become a bigger priority on search engines. With nearly 1.3 billion people living with some sort of vision impairment, accessibility across channels grows in importance to hotel brands. While there's no magic way for search engines to make your im...
Hoteliers, Take Note: Millennials Own Your Future
Ryan King | May 30, 2019
The first truly digital generation has the most buying power and is increasingly more vital to the labor force By Ryan King, Director of Strategic Partnerships – StayNTouch Hoteliers, we have news for you. Millennials – that group of individuals born between the early 1980s and the early 2000s – own your future. Understanding millennial consumers has become a significant discussion point across industries over the last few years. Why? Because they are the first truly digital generation with more buying power of any other demographic before them. With $600 billion in annual buying power and notably different purchase m...
Cendyn and MS+ CT Hospitality Partner to Assist Hotels With the Guest Experience
Cendyn | May 29, 2019
Wednesday May 29, 2019 – Munich, Germany – Cendyn, the World's Leading Hotel CRM Provider, and MS+ CT Hospitality, a leader in professional hospitality service delivery, have announced a collaborative initiative that will enable hoteliers to provide them with the best possible services, based on their needs, to enhance the guest experience throughout their travel journey. MS+ CT Hospitality started from two passionate hospitality industry professionals who had an objective to match the world's top experts in the industry with every hotel. Their goal is to strongly impact team motivation, performances, guest satisfact...
Paramount Hotel Group Expands Management Portfolio With Addition of Four Hotels in Florida, Louisiana and Texas
Paramount Hotel Group | May 28, 2019
Fairfield, New Jersey, May 28, 2019 – Paramount Hotel Group, a full-service third-party hotel management company, announced today that it has added four properties to the growing portfolio of hotels that it has under management. They are the SpringHill Suites in Tampa, Florida, the Springhill Suites Houston Rosenberg, the Fairfield Inn & Suites Houston – Conroe, and the New Orleans Marriott Metairie in Metairie, Louisiana. Ethan Kramer, President of Paramount Hotel Group, made the announcement. 127-room Springhill Suites Tampa North/I-75 Tampa Palms: Renovated in November 2017, this SpringHill Suites features 127 rooms...
Hotel Design Trends: Adaptation Is Key!
Jennifer Luo | May 28, 2019
From eco-consciousness to wellness and smart-rooms, design is an incredibly powerful tool hoteliers can leverage to differentiate themselves and cater to ever-evolving guest demands. By Jennifer Luo With the growth of private home bookings through a variety of digital platforms, such as Airbnb, hotels face a fierce competition to win customer demand. With a stronger focus on their overall experience, hotel guests today have higher expectations and the ever evolving landscape of travelers have brought about a slew of changes within the hospitality industry. Now, hotels are reshaping the look, feel and appeal of their properties, using ex...
Noble Breaks Ground on Element by Westin in West End Neighborhood of Nashville, Tennessee
May 28, 2019
ATLANTA, May 28, 2019 -- Noble Investment Group ("Noble") today announced they have broken ground on the Element by Westin Nashville. Located in the renowned West End neighborhood of Nashville, Tennessee, the hotel will be the brand's debut in Nashville and will open in 2020. The upscale, lifestyle hotel will be a part of the vibrant 19-acre mixed-use development, oneC1TY. Anchored by Vanderbilt University, three major medical centers and foremost health care providers, significant corporate headquarters and Nashville's famous Music Row, the hotel will be prominently located in one of the fastest growing markets in the...
Hotel Revenue Management Expert Launches Consulting Firm
May 28, 2019
San Francisco, CA – With hotels in the U.S. and globally preforming at record-breaking rates (STR, 2018), a new service is available to help underperforming properties get their part of the pie. Rob Sudakow, an expert in revenue management across the hotel spectrum, has launched RevUp Consulting to help distressed hotels build stronger bottom lines. RevUp offers a complete system, including revenue management, budget forecasting, competitor evaluation, e-commerce, and distribution. Clients can choose to have a virtual hotel revenue manager specifically for their property. With this service, clients receive hands-on support that is...
Shiji Group Acquires Leading Hospitality Payment and Integration Technology Provider MyCheck From Global Tech Investor Eyal Ofer’s O.G. Tech
MyCheck | May 28, 2019
Shiji Group ("Shiji") announces that it has acquired MyCheck, the leading payment and integration technology provider to the hospitality industry, from the technology venture capital fund of global businessman Eyal Ofer. The deal boosts the company's growing number of strategic acquisitions in hospitality technology solutions. Since its inception in 2011, MyCheck has grown from being a consumer-facing app providing simple guest navigation and payment services to offering a holistic platform of digital solutions, which – both individually or together – can equip hotels and restaurants with a secure, seamless and powerful enga...
How to Register Your Front Desk Staff to Become “Certified in the Heart of Hospitality”
Kennedy Training Network | May 23, 2019
In the era of online reviews and social media, guest experiences at the front desk impact the financial success of your hotel. First impressions formulated at check-in bias guests' overall opinions, whether for better or for worse. If you're looking to refocus your team on the essentials of hospitality excellence, it's easy to register your staff to become Certified in the Heart of Hospitality. For a fee of just $995 total, you can certify up to 3 managers and 6 front desk colleagues; additional staff can be certified for $99 each at any time. Here's How It Works: First, KTN presents a live "kick-off" webinar f...
IDeaS and Springer-Miller Systems Announce New Two-Way Integration Capabilities
IDeaS | May 23, 2019
Leading technology providers expand partnership to provide accessible, real-time revenue and market data for hotels and resorts Tweet This: @IDeaS_RevOpt and @SpringerMiller just announced an expanded partnership with a two-way integration providing accessible, real-time revenue and market data for hotels and resorts www.ideas.com/news #hoteltech MINNEAPOLIS—May 22, 2019—IDeaS announced today it has expanded its partnership with Springer-Miller Systems' SMS|Host (SMS) to provide two-way integration capabilities with IDeaS G3 Revenue Management System (RMS). This real-time functionality provides resorts and hotels with new levels of ...
A Sense of Place, Welcome and Hospitality
Larry Mogelonsky | May 22, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I recall the last time I stayed at what would categorically be a cookie-cutter hotel. Performing my typical inspection as a casually walked the halls and entered my guestroom, nothing seemed out of place, yet something was still missing. The hotel in question proudly touted its recent renovation for which I can confirm this fact given the scent of fresh paint, glue, wood and new upholstery. The doorman performed in strict accordance with his title while the receptionist at the front desk was upbeat while still remaining matter-of-fact. Arriving after the dinner hour, the corridors w...
Dream Hollywood Reimagines Guest Marketing
Intelity | May 22, 2019
Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance of content and choices available to today's guest, can also help hotel marketers reach their target audience by providing them with the tools to deliver the right message to the right guests, at just the right time. One hotel that is taking advantage of the marketing tools that te...
Lodging Interactive Launches AI Powered Website ADA Compliance Service for Hotels
Lodging Interactive | May 22, 2019
Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its AI-powered ADA compliance service for hotel websites which remediates website ADA compliance issues in real-time. "There is so much confusion and noise in the marketplace regarding ADA compliance for hotel websites and hoteliers are confused by the numerous approaches (and cost models) towards meeting website compliance. We have developed a service that combines the latest in ADA compliance machine learning technologies with human oversight and management specifically ...
Hotel Expiration Dates: Fact or Fiction?
Vertical Booking USA | May 22, 2019
By Mark Lewis-Brown, CEO & President at Vertical Booking USA Expiration dates: they're super common in some industries – they are regularly seen on consumer-packaged goods, food and drinks, medicine, etc. – but the idea of an expiration date isn't often applied to the hotel industry. But, in my opinion, it should be. Here's a little known/rarely considered fact: an empty room is an expired one. Just like with milk or medication, hotels' rooms also have expiration dates, after which the empty room becomes a liability, rather than an asset. Think about it… like milk, a hotel room is a perishable product; unfortunately for ...
With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis This Year With New Technology and System Features
InvoTech Systems, Inc. | May 22, 2019
InvoTech Systems Adopts New Android Wireless UHF-RFID Handheld Data Terminal for Linen, Laundry and Uniforms LOS ANGELES – May 22, 2019 – InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld reader with integrated InvoTech software Interface for portable use. The new handheld is used to streamline all laundry, linen and uniform processes providing fast and accurate inventory scanning for small, medium and large operations. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integra...
Why You Should Integrate SMS in Your Hotel’s Engagement Strategy
Mathieu Pollet | May 21, 2019
Ten Golden Rules to SMS Hotel Guest Engagement By Mathieu Pollet INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests. We have been working with hotels and implementing data management solutions and guest engagement solutions for years, and today we want to share some tips on how to improve the guest experience, engagement, and loyalty. FACT...
Maestro PMS Collection of Open APIs Gives Users the Freedom to Install Their Choice of the Latest 3rd Party Systems to Enhance Operations
Maestro PMS | May 21, 2019
At HITEC in Minneapolis Visit Maestro PMS in Booth #1614 JUNE 17-20, 2019 at the Minneapolis Convention Center Maestro Expands Innovation: Open API Makes it Easy for Independent Hoteliers to Integrate Cutting Edge Tech Solutions May 21, 2019 – Today's hotel guests are digital natives that value technology. It is important that property operators provide the innovations guests want to stay competitive. Technology solutions ranging from voice-command guest service and mobile access, to RFID parking systems and robot room service are coming into wide use. Maestro PMS understands the importance of making it easy for its clients to im...
Hotel Co-Working on the Rise as 55% of People Struggle to Concentrate at Work
Guestline | May 20, 2019
Hotels set to revolutionize the way we work as almost half of people prefer to remote work in hotels. Over 55% of workers who also work remotely (either occasionally or full time) struggle to concentrate in the office for at least half an hour each day, according to a new study conducted by Guestline. People are therefore losing an average of 116 hours of work per year, which equates to almost 17 working days, due to a dip in productivity within their working environment. The study surveyed 2,000 people to understand what it's like to work remotely and use co-working spaces. The statistics unveil the challenges people face when co-worki...
Independent Hotels: An Action Plan to Win the Direct Booking
Max Starkov | May 16, 2019
By Max Starkov With the explosion of the "digital way of life", the traveler's customer journey has become increasingly complex, which necessitates independent hoteliers to rethink and overhaul their marketing and technology stack strategies and investments. Today's online travel consumer is exposed to more than 38,983 micro-moments in any 60-day timeframe and visits an average of 18 websites via multiple devices across eight sessions before making a hotel booking (Google Research). Google defines this customer journey as a fluid series of interconnected stages: Dreaming, Planning, Booking, Experiencing and Sharing Phases, in which eve...
How Hotels Can Embrace the Experience Economy
David Millili | May 16, 2019
By David Millili Atif Rafiq begins his tenure at MGM Resorts this month. A departure for a casino hotel operation that would typically hire from within the industry, Rafiq's background isn't in hotels at all. Instead, his most recent position as chief digital officer and global chief innovation officer at Volvo Cars signifies a shift in the way MGM is thinking about hospitality, moving away from traditional approaches and toward digital experiences. As Rafiq tells Skift, "Being a Silicon Valley native in tech companies, I want to think about how to bring the digital and physical together. I'm looking at it how a tech company would look ...
Sudima Hotel Group Digitizes With Infor for Expansion
Sudima Hotel Group | May 16, 2019
Leading New Zealand hotel chain deploys Infor technology to digitally transformation its business AUCKLAND – 16 May 2019 – Infor, a global leader in business cloud software specialized by industry, today announced that New Zealand Sudima Hotel Group has deployed Infor Hospitality Management Solution (HMS) across its hotels to streamline its rapidly-growing hotel operations, and to provide a better customer experience with its mobile housekeeper application with faster room turnover. With three hotels in Auckland, Christchurch and Rotorua, and three new hotels across New Zealand set to open in the next fourteen months, Sudima...
Beware the 7 Warning Signs You Have an Outdated Hotel PMS
Ryan King | May 16, 2019
By Ryan King, Director of Strategic Partnerships - StayNTouch The success of modern hotel brands is often directly correlated with the technology and procedures put in place to support their staff and operational structure. Favoring legacy systems over newer, more innovative platforms can negate a hotel's ability to provide the hyper-personalized and seamless experience guests now expect. Unfortunately, this is an all-to-common crux within the hospitality industry. Simply put, without the right tools and infrastructure in place, hotel staff won't have access to the resources they need to provide a guest experience that leaves a lasting ...
Ambassador Hotel Kansas City Caters to Guest Connectivity and Convenience Demands via Wi-Fi Upgrade and BeyondTV With Voice Control by Hotel Inter
Hotel Internet Services, Inc. | May 15, 2019
Luxury downtown Kansas City property partners with HIS to enhance network capabilities while providing each guest with latest in content casting and voice-activated functionality. KANSAS CITY, Mo. — May 15, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully implemented advanced guest Wi-Fi and BeyondTV equipped with state-of-the-art voice control and virtual assistant abilities at the Ambassador Hotel Kansas City, Autograph Collection. An upscale property located in the vibrant power and light district of Kansas City, Missouri, the A...
