-Three Levels of Support and High Satisfaction Rate –
Los Angeles (August 12 ) – CallTek, hospitality’s white label technology support leader, has answered the call for reliable nationwide Managed Field Service support, giving the industry the high level of service and satisfaction expected by hotels, management companies and brands.
Field Service Management (FSM) with CallTek provides technology companies with 24/7 dispatching and three levels of professional support, each with project management and real-time tracking, designed to give peace of mind to an industry focused on service. Since January 2019, CallTek’s 15,000 certified technicians have satisfactorily completed more than 350,000 white label work orders nationwide.
CallTek’s customizable white label managed field service is available with three levels of support to choose from:
- Blue – Preferred Technicians with Project Management and Guaranteed Satisfaction
- Green – Qualified Technicians with Project Management
- Silver – Freelance Technicians with Project Management
“CallTek has proudly offered the hospitality industry quality white label technical support services over the past 15 years,” said Tony Espinoza, CEO of CallTek, Inc. “Our team of dispatchers, technicians and project managers are trained to focus on the highest-level of service and professionalism through every point in the customer journey.”
In a recent Net Promoter Scoreâ survey of customer experience, CallTek received a score of 88 points by field service clients – 35% higher than the national industry average. In June, CallTek Field Service Technicians scored higher than 90 for knowledge, respect and ease of communication on the NPS survey. All areas of service execution, job completion and quality all scored higher than 85 points.
The CallTek FSM Difference
Field Service Management with CallTek is certain with project-based billing, not hourly, ensuring that projects are completed in a timely manner and within budget constraints.
The CallTek FSM team evaluates a client’s needs, selects the most qualified professional for the job and ensures that the job is completed within the designated time frame. Real-time FSM software makes tracking the progress of a job, from assignment to completion, simple from any location.
CallTek’s technicians can handle a variety of low-voltage jobs including:
- Structured Cabling/ Cable Certification
- Digital Signage/Audio-visual
- Networking Equipment
- Wireless Site Surveys
- Smart Rooms / Smart Locks
- Vending Machines
