By Frank Giannotti
Is your resume good enough to stand out to a hiring manager or an artificial intelligence bot that’s doing first round screening? Optimize your CV with the skills that hospitality managers are looking for.
AI recruitment software has many advantages for both hiring managers and applicants, for example they remove any biases or pejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won’t go as far. If an AI Bot is screening you CV, here’s a handy list of terms they want to see and why it matters. Luckily including key terms in your resume to show off your most pertinant experience and core skills is a good idea regardless of who or what is reading it.
1. Customer service skills
The customer is key, thus no skill is more important than good customer service. Good customer service means doing whatever needs to happen to satisfy guests and meet or exceed expectations–in some cases, anticipating needs and doing extra work in advance. If you’re an intuitive person or have high standard for service, you’ll naturally excel here, but the good news is customer service essentials are learned.
Tip: Highlight these on your CV, then show the interview committee your best professional etiquette.
2. Job-related operational skills
There will always be a need for job-related operational skills specific to industry jobs, be it bartender or casino games operator. Hotels, restaurants, casinos and other organizations must follow local and federal regulations, and employees must often follow specific procedures to adhere to these laws. If you don’t have any industry experience, try to secure an internship to bolster your CV with first-hand experience on the job.
Tip: These are typically skills you learn in the classroom and pick up in the field, and should always be highlighted prominently on your resume.
3. Flexibility skills
Flexible workers know how to pivot and problem-solve, two skills that are critical in the fast-paced hospitality environment. While some individuals are naturally more easygoing than others, there is an inherent amount of flexibility that comes with knowing the options and feeling confident in your skills. Internships and classroom learning will bolster your flexibility, as well on the job experience. The most flexible workers know how to fit into a range of jobs and are always willing to help out with whatever is needed. If you can embrace this attitude you will find a role for you wherever you go.
4. Organizational skills
Hospitality workers need to be organized because attention to detail is critical with events, bookings, and customer service. Fortunately most workplaces have their own organizational systems, so once you learn how they handle things all you need to do is follow along.
5. Multitasking skills
The fast-paced nature of the profession is a draw for many who want to enter the hospitality field. No two days are alike and there’s always something new to learn. To keep up, you need to be an adept multitasker who can juggle tasks while always making time for a guest’s request.
Tip: Have a good example of how you’ve multitasked to solve a problem on hand to share during interviews.
6. Creative problem solving skills
Creative problem solving is one of the most desired skills in hospitality. The good news is, it’s easy to develop on the job. Work in the hospitality environment for long enough and you will be forced to come up with a creative solution for an unexpected dilemma, whether it’s how to seat last-minute extra guests who did not RSVP to an event or how to satisfy a special request from a VIP.
Tip: This is another skill you should be prepared to back up with an example.
7. Autonomy and accountability
Autonomy and accountability are more personality traits than skills, but some employers consider them soft skills. However you regard them, these traits are in demand. Autonomy means self-governance. In employment, it really means being able to manage yourself– including deadlines. Accountability means taking responsibility for your actions. With respect to jobs, this means doing what you say you will do by the deadline, taking responsibility when things do not go as planned, showing up on time for shifts, and other generally respectable behaviors.
Tip: Demonstrate the skills in your CV by showing responsibilities and leadership roles, with specific details on what you did and the impact that it had on the organization.
8. Oral and written language skills
Language skills are highly valued in many industries due to the global nature of the modern working world, but particularly in hospitality, were you will be interacting with international customers.
Tip: While any language skills are appreciated, languages that are most spoken in the world may be of higher value to employers. These include Chinese, Russian, Spanish, and English.
9. Critical thinking skills
Critical thinking skills are the cornerstone of a liberal arts education, and they are valued highly by hospitality employers. Critical thinking includes the ability to maintain an open mind, analyze options thoroughly, make logical inferences, present written and oral explanations, and solve problems.
Tip: These skills are among the top to demonstrate on your CV because they will give employers confidence you can handle the work environment. Give specific examples of how you have applied critical thinking principles, for instance when public speaking or evaluating data.
10. Self-awareness and life-long learning skills
Self-awareness and lifelong learning habits are importance to cultivate. The hospitality industry is always changing, as new technologies are adapted. When you are a comfortable life long learner, you will be able to keep up with changes as the industry innovates. If you are a new college grad you may wonder how you can show your interest in lifelong learning. It’s true that you’re young; in this case, focus on showing your love of learning and trust that employers will infer you’re up to the task of learning new things as required by the role. With self-awareness, you’ll want to show your awareness of appropriate behaviors, sound judgment, and emotional intelligence.
