Singapore and Munich, Germany – August 3, 2015 – TrustYou, the international online reputation management leader, has been selected by Meriton Serviced Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates 13 properties around Australia’s east coast, offering accommodation in studio, one-, two- and three-bedroom serviced apartments as well as its luxurious Penthouse Collection.
TrustYou will provide Meriton Serviced Apartments with reputation monitoring and guest surveys. Reputation monitoring includes an analytics dashboard that allows hoteliers to understand and act upon all guest feedback from all digital outlets (social media, travel sites, and websites), receive daily email alerts with new reviews, respond quickly to guest complaints, and track competitors.
“We pride ourselves on delivering excellent standards of accommodation to travelers and want to ensure that we maintain these exceptional standards. Working with TrustYou, we can easily monitor and react to guest feedback, allowing us to maintain our top ranking as Australasia’s leading serviced apartments brand,” says Matthew Thomas – National Manager of Meriton Serviced Apartments.
In addition to reputation monitoring, TrustYou will also allow Meriton Serviced Apartments to send unlimited post-stay surveys to guests. This feedback can be distributed in the form of reviews to sites such as TripAdvisor and also aggregated and displayed on the brand’s own website to increase direct bookings.
“Online feedback is incredibly important for travelers when choosing where to stay. TrustYou offers a 360-degree solution that allows hotels and accommodations not only to understand what travelers are saying online but also to proactively leverage this content to increase bookings and influence rankings on travel sites. We are excited about this partnership with Meriton Services Apartments and look forward to powering their online reputation management program,” says Frederick Wong, TrustYou’s VP of Sales, APAC.
For more information about TrustYou’s online reputation management solutions, please contact Margaret Ady at margaret.ady@trustyou.net.
