The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Palm Beach Marriott Singer Island Appoints Rudy Sharp as New General Manager
Palm Beach Marriott Singer Island Beach Resort & Spa | January 25, 2024
Singer Island, Fla. (January 25, 2024) ─ Palm Beach Marriott Singer Island Beach Resort & Spa is excited to announce the appointment of luxury hospitality veteran, Rudy Sharp, as its new general manager. Sharp will oversee daily operations of the freshly renovated oceanfront resort. The property is currently undergoing a multimillion-dollar restoration that will modernize and elevate the meeting spaces, restaurant, lobby, marketplace, bar, and lounge, with an elegant coastal chic design. The renovations are scheduled to be complete in summer 2024. A native of Seattle, Sharp is a seasoned professional with more than 20 years of exp...
King Kamehameha Kona Beach Resort Appoints Revell Newton as New Director of Sales and Marketing
King Kamehameha Kona Beach Resort | January 25, 2024
KAILUA-KONA, Hawai’i (January 25, 2024) — King Kamehameha Kona Beach Resort is pleased to announce the appointment of Revell Newton as the new director of sales and marketing of the 455-room property, set on 13 idyllic beachfront acres on the Island of Hawaiʻi. With a remarkable 25-year career in Hawaii's hospitality industry, Newton brings a wealth of experience and local expertise to his new role. “We are pleased to welcome Revell to our leadership team at King Kamehameha Kona Beach Resort, where his energy and knowledge have already been strongly felt among guests, team members and the community,” said General Manager Edward Bra...
Canada’s Record-High Hotel ADR Outpaced Inflation in 2023
CoStar Group | January 25, 2024
WASHINGTON – 25 January 2024 – Canada’s hotel average daily rate (ADR) and revenue per available room (RevPAR) were the highest for any year on record, according to CoStar’s 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 2023 (percentage change from 2022): Occupancy: 65.7% (+7.7%) Average daily rate (ADR): CAD200.08 (+9.7%) Revenue per available room (RevPAR): CAD131.48 (+18.3%) “Canada hotel room rate growth outpaced inflation in 2023, further cementing the hotel sector’s reputation as a strong hedge against the metric,” said La...
U.S. Hotel Results for Week Ending 20 January
CoStar Group | January 25, 2024
WASHINGTON – 25 January 2024 – U.S. hotel performance decreased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through 20 January. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets. 4-20 January 2024 (percentage change from comparable week in 2023): Occupancy: 52.2% (-3.8%) Average daily rate (ADR): US$142.27 (+1.6%) Revenue per available room (RevPAR): US$74.31 (-2.2%) Among the Top 25 Markets, Seattle saw the largest year-over-year occupancy increase (+9.6% to 54.1%). Atlanta...
“We Deliver Amazing Customer Service”: The Difference Between Perception and Reality
Shep Hyken | January 25, 2024
By Shep Hyken This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe. It’s what our customers say. Often, there is a big difference between our perception and the reality of our customers’ experiences. Some may be saying, “Shep, you’ve covered this before.” Yes, however, it is worth cove...
Lodging Dynamics Adds Utah’s Homestead Resort to Its Management Portfolio
Lodging Dynamics | January 25, 2024
PROVO, Utah, Jan. 25, 2024 -- Lodging Dynamics Hospitality Group (Lodging Dynamics), a leading hotel management company, has been appointed to manage the Homestead Resort (Homestead) in Midway, Utah. With this addition, Lodging Dynamics extends its management services to full-service resorts while expanding its Utah presence in the Utah hotel lifestyle and destination markets. "We are thrilled to add the Homestead Resort to our management portfolio. The property is already locally iconic and historically significant. We look forward to working with ownership to transform the property into a world-class resort," stated Jamie Caraher,...
Hotel Industry Outlook 2024: Moving Steadily Forward
Anne R. Lloyd-Jones | January 25, 2024
By Anne R. Lloyd-Jones, McKenna Luke The U.S. lodging industry ended 2023 at 63.0% occupancy, a slight increase over 2022’s 62.7%. Strong growth in the first quarter was offset by modest declines in the latter three quarters, as outbound international travel increased and inbound international travel remained muted, particularly from APAC sources. The group segment continued to post strong year-over-year gains; business travel also improved, albeit at a more modest pace. Overall, ADR increased by 4.3% in 2023, supported by strong growth in the first quarter of the year. ADR growth faltered in the summer months, attributable to lower leis...
The Heart of Europe and IHG Hotels & Resorts Partner to Operate Côte d’Azur Monaco Hotel Under the voco Brand
IHG | January 25, 2024
Dubai, United Arab Emirates, 25th January 2024: The Heart of Europe, Kleindienst Group’s flagship project, partnered with IHG Hotels & Resorts, one of the world’s leading hotel companies, to operate the ‘Côte d’Azur Monaco Hotel’ at The Heart of Europe in Dubai under the globally acclaimed voco brand, as ‘voco Monaco Dubai.’ This appointment complements The Heart of Europe’s ethos, which aligns with The World Island’s vision to bring the world together, showcasing the best from across the globe in design, development, innovation and energy efficiency. Starting in Q1 2024, the French Riviera-inspired 198-room hotel...
IHG Hotels & Resorts Signs LOI to Bring Its New Midscale Conversion Brand Garner to Japan in 2024
IHG | January 25, 2024
IHG launched Garner in August 2023 and expects this new brand to reach an estate of over 500 hotels over the next 10 years and 1,000 hotels over the next 20 years. This is the first time an LOI for the Garner brand has been signed outside of North America Three hotels in Osaka would refurbish and open under the Garner brand in 2024 The agreement continues IHG’s record growth momentum in Japan Tokyo, Japan – 25 January 2024: IHG Hotels & Resorts (IHG) plans to launch the Garner™ brand in Japan this year, marking the first deal outside of North America for its new midscale conversion brand. It follows the signing ...
IHG Continues Expansion of Vignette Collection With Sixth Signing in Thailand
IHG | January 25, 2024
Bangkok, Thailand – 25 January 2024 – IHG Hotels & Resorts, one of the world’s leading hotel companies, is proud to announce the signing of its sixth Vignette Collection property in Thailand. The beachfront resort along Nai Yang Beach joins IHG Hotels & Resorts’ growing Luxury and Lifestyle portfolio – now the second largest in the world – as its first collection brand strides towards its ambition to reach 100 properties in 10 years. Opening in 2028, Phuket Nai Yang Beach, Vignette Collection will be the third Vignette Collection property with partner Dinso Resort Co. Ltd, joining the recently-opened Dinso Resort &a...
Marriott International and Delonix Group Announce Strategic Cooperation Agreement in Mainland China
Delonix Group | January 25, 2024
Collaboration includes opportunity to affiliate over 100 full service Delonix hotels with Marriott’s Tribute Portfolio Marriott International and Delonix Group, one of the leading China-based hospitality companies, today announced a long-term cooperation agreement under which the two companies will work together to grow Marriott’s Tribute Portfolio brand in mainland China. The Delonix portfolio currently includes ten hotel brands with over 1,400 hotels open or in the development pipeline. The parties anticipate that at least 100 properties could become part of the Tribute Portfolio over the coming years. Through this collaboration, Ma...
Global Revenue Forum Announces Sommet Education as a Multi-City Sponsor for a Day of Unique Educational, Networking, and Commercial Opportunities at G
Sommet Education | January 25, 2024
London - January 25, 2024: The Global Revenue Forum is pleased to announce a partnership with Sommet Education to provide enhanced learning programs and educational opportunities at its upcoming events in London, Milan, Stockholm and Lisbon. Themed “Roadmap to Resilience,” The 30 January Global Revenue Forum will enable attendees to learn new strategies and solutions to help them adjust to today’s evolving market conditions and adapt to the future of hospitality before it arrives. As part of the partnership, Sommet Education will be onsite to meet with hospitality professionals to help build personal roadmaps for 2024, particularl...
NEWH Brings Biennial Leadership Conference to Nashville in 2024
NEWH | January 25, 2024
The three-day event gathers hospitality professionals from across the globe to learn and network Shawano, WI — January 24, 2024 — The Network of Executive Women in Hospitality (NEWH)’s biennial Leadership Conference will take place in Nashville, Tennessee from February 15 - 17, 2024. Hosted at the Renaissance Nashville Hotel, the event draws leaders in the hospitality industry from all over the world. Over the three-day conference, attendees will discuss strategy, share insights on emerging trends, and get to know their peers in a lively, encouraging environment. Embodying NEWH’s mission to support the advancement of professio...
Jonas Hospitality Appoints Davis Howatt-Lambert as Director of Marketing, Property Systems
Jonas Hospitality | January 25, 2024
Jonas Hospitality is excited to announce the recent promotion of Davis Howatt-Lambert to Director of Marketing, Property Systems. Davis will oversee the marketing efforts of Jonas Chorum, Springer-Miller Systems, SpaSoft, as well as Leonardo Worldwide. To this role, he brings his experience as a valued Marketing leader within the Jonas Hospitality organization for the last seven years. Davis will be leading the brand identity and marketing strategy of the Property Systems group. This recently created group brings together a suite of hotel technology, including management, distribution, and marketing software, into one strategic organiza...
U.S. Group Revenue Recovery in Q4 Hits 110 Percent According to Hospitality Group and Business Performance Index by Knowland and Amadeus
KNOWLAND | January 25, 2024
Group business up across key metrics in 4Q2023, providing stability for hotels going into 2024 ARLINGTON, Va. — Jan. 25, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, and Amadeus, a global leader in hospitality technology, today present the metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). The fourth quarter of 2023 demonstrated that group business in 10 of the top markets in the U.S. has recovered 110 percent compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (A...
AI + Hotels = An Operational Dream
ShiftDigital | January 25, 2024
The rise of AI in the hospitality industry is transforming the very essence of hotel operations, charting a new era for hoteliers worldwide. People, processes, and profits. That’s the operational trifecta every hotelier seeks to master—optimize people and processes to increase profits. But in today’s climate, hotel operations have never been more complex. From workforce challenges to inefficient processes and antiquated systems that directly impact the bottom line, many hoteliers today are questioning how they will solve the profit part of the operational equation. But what if there was a solution that could help address the entir...
IHG Opens New Candlewood Suites Atlanta Smyrna
IHG Hotels & Resorts | January 24, 2024
Smyrna, Georgia (Jan. 24, 2024) – InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, announces the opening of the new-build 93 room Candlewood Suites Atlanta Smyrna ® in Smyrna, Ga. The hotel is being managed by Sandpiper Hospitality, a Virginia-based hotel management company with vast expertise in the extended-stay segment. The hotel is located near Truist Park, which is home to the Atlanta Braves, Wellstar Cobb and Piedmont Hospitals, along with several large corporate headquarters including QuickTrip, Papa Johns and The Weather Channel. It is also in close proximity to Hartsfield Jackson Atlanta A...
STR, TE Maintain Projections in First U.S. Hotel Forecast of 2024
STR | January 24, 2024
HENDERSONVILLE, Tennessee—STR and Tourism Economics made minimal adjustments to growth projections in the first U.S. hotel forecast of 2024 just released at the Americas Lodging Investment Summit (ALIS). For 2024, growth in average daily rate (ADR) was raised by 0.1 percentage points, while occupancy and revenue per available room (RevPAR) were unchanged from the previous forecast. For 2025, growth projections for each of the key performance metrics were downgraded due to the long-term, average trends beginning to stabilize: occupancy (-0.1 ppts), ADR (-0.3 ppts) and RevPAR (-0.5 ppts). “U.S. ADR and RevPAR reached record ...
Pan Pacific Hotels Group Expands Into the Heart of Jakarta’s CBD With Opening of PARKROYAL Serviced Suites
Pan Pacific Hotels Group Limited | January 24, 2024
The opening of PARKROYAL Serviced Suites Jakarta will be PPHG’s first foray into the city Singapore, January 24, 2024 – Pan Pacific Hotels Group (PPHG) announces the opening of PARKROYAL Serviced Suites Jakarta in January 2024. Designed by acclaimed architect Kohn Pedersen Fox Associates, PARKROYAL Serviced Suites Jakarta is well positioned within levels 73 to 82 of Luminary Tower at the Thamrin Nine development and dominates the central district skyline at an impressive height of 304 meters across 95 levels. The PARKROYAL brand is synonymous with the celebration of local culture and serves as a gateway to vibrant destinations and cult...
Turnberry To Develop The St. Regis Nashville and The Residences at The St. Regis Nashville
Turnberry | January 24, 2024
NASHVILLE, Tenn., Jan. 24, 2024 - Turnberry, one of the premier real estate developers in the U.S. and a leading owner and operator of luxury destinations, today announced that it will develop and operate The St. Regis Nashville and The Residences at The St. Regis Nashville. Located at 805 Demonbreun Street in Nashville, the new luxury offering is being designed by award-winning architect Morris Adjmi. It will feature interiors by the distinguished design boutique Meyer Davis, whose principals hail from Nashville, and internationally established Smallwood, Reynolds, Stewart, Stewart will serve as the architect of record. The St. Regis ...
Cardiff by the Sea Lodge Debuts Following Multimillion Dollar Renovation
DKN Hotels | January 24, 2024
Cardiff by the Sea, CA – January 24, 2024 – DKN Hotels today announced a fresh chapter in the life of its Cardiff by the Sea Lodge. The three-story hotel has a new look after a comprehensive revitalization to its exterior, rooftop deck, public spaces and all guest rooms. The 17-room hotel located at 142 Chesterfield Drive is owned and managed by DKN Hotels of Irvine, California. “Cardiff by the Sea Lodge has always been a favorite hotel for guests and locals alike and these enhancements elevate the experience for everyone,” says Shanna Davis, Senior Director of Marketing, DKN Hotels. “Every aspect of the renovation has been cura...
Red Jacket Resorts Transform Mid-Cape Hospitality With $40 Million Multi-Property Renovation Ahead of the 2024 Season
Red Jacket Resorts | January 24, 2024
Three South Yarmouth-based Oceanfront hotels Included in Phase One of Reinvention Plans Cape Cod, MA (January 24, 2024) - Red Jacket Resorts, a leading portfolio of Cape Cod-based destination resorts and one of the Mid-Cape’s largest independent hotel brands, has announced the first phase of a collection-wide renovation scheduled to be completed by May of this year, ahead of the region’s 2024 summer season. Three of its five mid-Cape properties - Red Jacket Beach Resort, Riviera Beach Resort and Blue Water Resort - will undergo a collective $40 million property-wide reinvention that includes 397 newly designed standard guestrooms, fami...
Rosewood Le Guanahani St. Barth Appoints Key Leadership
Rosewood Le Guanahani St. Barth | January 24, 2024
Rosewood Le Guanahani St. Barth, the legendary island escape on Saint Barthélemy, is pleased to announce four key appointments to their accomplished team of associates—Director of Sales and Marketing, Antoine Alsayah; Spa Director, Carole Primat; Director of Food & Beverage, Brice Favreau and Director of Rooms, Sybille Piquard. Reopened in 2021 under the Rosewood Hotels & Resorts umbrella following its closure in 2017, the resort has cemented its place as a top luxury destination for discerning travelers on the island of Saint Barthélemy, and across the Caribbean. These appointments will help to continue the resort’s growing ...
Park Hyatt Chicago Welcomes Corinna Wenks as New General Manager
Park Hyatt | January 24, 2024
CHICAGO, Il. – Park Hyatt Chicago, a reimagined 182-room hotel set in the lauded Gold Coast neighborhood, has announced the appointment of Corinna Wenks as the new General Manager. Formerly with the property from 2010 to 2015, Corinna rejoins the Park Hyatt Chicago family following her time with the Grand Hyatt Dallas Fort Worth and The Driskill in Austin, Texas. With more than two decades of extensive experience, Corinna brings a wealth of historical knowledge and proven success managing high-profile properties to continue to elevate Park Hyatt Chicago as a premier landmark destination for the discerning traveler. “I am honored to mak...
