Washington DC (July 10, 2024): HITEC North America recently held its conference and exposition on June 24-27 at the Charlotte Convention Center in Charlotte. It attracted over 5,900 industry professionals, making it the largest event of its kind in the world.
Dr. Bryan K. Williams was the opening Headliner speaker and challenged all attendees to always set high standards, and create an engaging service culture on their teams. The topic was “Be a Mountain Climber: Tips to Overcome Any Barrier.” The keynote focused on leaders who want to refocus themselves and their teams to provide a consistently engaging customer experience. Williams’ biggest goal was to provide attendees with practical and applicable tips that could be used immediately.
Shannon McCallum, who is the Vice President of Hotel Operations for Resorts World Las Vegas said, “Impactful presentation as I fully expected. You are a consummate professional and have left us all inspired to be our best selves. Thank you so much Bryan for sharing your time and talent with us.”
And Frank Wolfe, the CEO of HFTP, shared, “The positive comments that we received were amazing. Bryan, thank you so much for inspiring our attendees.”
As a noted authority on service excellence and leadership effectiveness, Williams provided impactful insights that could be applied both personally and professionally. His luxury hotel career began as a busboy at The Ritz-Carlton St. Thomas and eventually became the company’s Global Corporate Director of Training & Organizational Effectiveness. For the last 18 years, he has delivered keynotes and workshops worldwide for hundreds of organizations.
Bryan added, “It was an absolute honor for me to serve such amazing professionals at HITEC North America. Hospitality Financial and Technology Professionals (HFTP®), produced a world-class event on every level, from the educational sessions to the exhibit hall. Well done to Frank Wolfe, and the entire team at HFTP!
To learn more about Dr. Bryan K. Williams, and his offerings, please visit DrBWilliams.com .
