The luxury hotel, part of IHG, deploys IRIS’ mobile ordering to enhance the guest experience, boost F&B revenue and streamline processes
IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.
The sleek and modern hotel, which is part of IHG Hotels and Resorts and located next to Atlanta International Airport and the Porsche Driving Experience, boasts 214 guest rooms, including 18 executive suites, nine track-view suites and one presidential suite.
Kimpton Overland Hotel recognised the evolving needs of their guests (mainly business and corporate travellers) seeking comfort and convenience after a long day. As such, the hotel implemented IRIS Mobile Ordering to streamline its room service process, drive F&B revenue, and provide a faster and more efficient digital ordering solution so guests could enjoy dining in the comfort of their rooms.
“We are thrilled to collaborate with IRIS to elevate our guests’ dining experience with mobile ordering,” said Kerry Ringham, General Manager at Kimpton Overland Hotel Atlanta Airport. “As a hotel situated in a bustling travel hub, it’s imperative for us to offer innovative and convenient solutions that save our guest’s time and enable us to boost order volumes and F&B guest spend. IRIS provides us with the perfect platform to enhance our room service operations, increase revenue and exceed guest expectations.
We are excited to watch it grow, especially when we leverage this service at our Rooftop bar when the weather improves to enrich the guest stay further.”
The integration of IRIS mobile ordering allows guests to easily and swiftly place F&B orders directly from their rooms, eliminating the need to physically visit the restaurant or call the front desk. By simply accessing the digital menus via prominently placed QR codes in their rooms, on flyers, tabletops, and at the front desk, guests can effortlessly browse and select their desired items. Furthermore, the platform enables guests to schedule their orders for delivery at their preferred time, offering unparalleled flexibility and convenience.
“Our partnership with Kimpton Overland Hotel Atlanta Airport underscores our commitment to revolutionising the hospitality industry through innovative technology,” said Graham Rushin, VP Sales and Marketing at IRIS. “By leveraging our platform, the hotel is not only enhancing guest satisfaction but also driving operational efficiencies and increasing revenue streams.”
Since implementing IRIS Mobile Dining, Kimpton Overland Hotel has witnessed a surge in room service orders and a notable increase in average guest spend. The seamless integration of digital ordering has not only expedited the ordering process but has also improved order accuracy, resulting in heightened guest satisfaction and loyalty.
For more information about the IRIS platform or to request a demo, please visit https://www.iris.net/demo. For more information about Kimpton Overland Hotel Atlanta Airport, please visit https://www.kimptonoverlandhotel.com/.
