4-Star hotel expands HIS partnership to deliver seamlessly personalized, secure and user-friendly TV-viewing experiences.
SALT LAKE CITY. — September 24, 2024 — Hotel Internet Services (HIS), a full-service provider of internet connectivity services and solutions for the hospitality industry, has been selected by Radisson Salt Lake City Downtown to enhance the quality of in-room entertainment experiences with the deployment of its GuestCast streaming solution. Previously partnering with HIS to upgrade its guest WiFi abilities, Radisson Salt Lake City Downtown with GuestCast can now extend superior and user-friendly service performance to their guestroom content streaming strategies.
Part of both Choice Hotels International and the Upscale by Choice portfolio, Radisson Salt Lake City recently completed an extensive renovation which included deploying an internet network upgrade by HIS. Hotel leadership recognized that the company was a reliable and experienced source of technology expertise and could be counted on to achieve its goals of offering instantly personalized in-room entertainment. GuestCast’s adoption lived up to these expectations, thanks to its hotel-centric design that prioritizes easy integration for each guest, regardless of technology experience. With just a quick scan of a QR code, guests can pair their personal device with the guestroom TV for instant content casting abilities.
The selection of GuestCast also meets Radisson Salt Lake City’s need to serve the entertainment interests of a diverse guest demographic traveling from around the world. Offering streaming service compatibility that goes beyond Netflix, Disney+ and Max to include thousands of mobile apps, GuestCast is capable of functioning with virtually any personal streaming account to ensure heightened guest satisfaction. The solution’s enhanced security capabilities include device isolation, providing guests with the enhanced privacy they expect in order to enjoy their streaming session with complete peace of mind.
HIS has consistently impressed us with their professionalism and expertise, so it was no surprise when they exceeded our expectations for the updated entertainment service,” said John Green, general manager at Radisson Salt Lake City Downtown. “Guests have embraced GuestCast for its ease of use and adaptability. We’re excited to make it a central feature of our modern room experience, and the increase in guest satisfaction shows it was a worthwhile investment.”
GuestCast also comes equipped with an innovative performance analytics dashboard that monitors individual GuestCast device health in real-time. The dashboard not only prevents satisfaction-reducing streaming issues from going unnoticed, but can also provide a snapshot into the quality of WiFi service signals for each guestroom. Hoteliers can also leverage high-value data to gauge the success of their in-room entertainment and onscreen TV promo strategies.
For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.
