Guest Service Team at the 361-Room Hotel in Fisherman’s Wharf Collaborate on the Hotel Industry’s First-Ever Comprehensive Operations Platform – for the Benefit of Guests and the Property
NEW YORK, July 5, 2016 – ALICE, a SaaS platform that completely connects all service departments within a hotel and connects the guest to the property, announced that Hotel Zephyr, one of San Francisco’s newest boutique hotels, has adopted its ALICE STAFF solution.
Hotel Zephyr is the first property in Davidson Hotels & Resorts’ new lifestyle & luxury collection, Pivot Hotels & Resorts. ALICE STAFF is the only complete, easy to use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
By better connecting hotel associates, ALICE STAFF is helping Hotel Zephyr enjoy cost savings and take better care of its guests at the same time.
“We’re delighted to announce our partnership with Hotel Zephyr, one of the most exciting and innovative hotels to arrive on the San Francisco scene in a very long time, ” said Alex Shashou, ALICE’s Co-Founder and President.
“In today’s marketplace, hotels are challenged not only to take care of guests who want service delivered quickly and seamlessly; but also to keep costs under control in the face of pressures from distribution and lodging intermediaries that cut into a hotel’s bottom line. We have created a way to do it – a seamless, efficient operations platform connects all points inside the hotel to simplify hotel operations and make them more cost-effective. Our ALICE STAFF product connects all points inside the hotel in real-time – helping Hotel Zephyr realize significant cost efficiencies, and make life better for hotel staff as well as guests. We are happy to be working with Hotel Zephyr and Pivot Hotels & Resorts.”
ALICE offers a multi-tiered suite of solutions for hotels:
- ALICE SUITE – An end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.
- ALICE STAFF – A complete, easy-to-use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management; monitoring for completion time; and real-time mobile app for service staff on the move.
- ALICE CONCIERGE – A tool to keep the concierge team organized and to connect the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.
- ALICE GUEST – Innovative guest facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property – including ordering services, real-time chat, and upselling.
ALICE’s solutions are in place in dozens of distinctive hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests’ requests quickly and easily.
"We are delighted to partner with ALICE, such an exceptional platform that helps our staff work more closely and efficiently with one another," said Jill Plemons, Director of Sales & Marketing at Hotel Zephyr. "This new collaboration affords our team the opportunity to connect with guests on a deeper level and take extra care in ensuring they always receive the highest standard of personalized service, which is a top priority.”
ALICE is available as a stand-alone solution and is also fully integratable with PMS, POS and all other third party management systems.
Fore more information, visit info.aliceapp.com.
