Springer-Miller Systems (SMS) has been a leading software provider in the hospitality industry for over 30 years. SMS continues to look toward the future in a recent restructuring. Client service remains a priority, and to ensure their clients receive the service they deserve, SMS doubled down on Account Management.
SMS has added multiple new roles across their Account Management team creating an ability to narrow their focus and provide “white-glove” services to every customer. Account Managers will now engage customers around every aspect of their business, including but not limited to product needs / recommendations, support escalations and assisting with more frequent software upgrades.
“We recognize that all of our clients are unique and look to SMS to provide not only top-tier solutions but also exemplary customer service, “ Says Liz Chidiac, Senior Director of Client Services. “With the addition of Account Management, we have been able to give our clients one-on-one time to ensure their needs are being met and to create a strategic roadmap for their future.”
The decision to offer dedicated Account Managers supports the ability for SMS to apply focus across all departments, including development, support, training, and sales.
SMS is preparing for an exciting year in 2024, alongside its family of hospitality brands at Jonas Hospitality.
“With the help from Jonas Hospitality, we have made several strategic decisions, aimed towards improving our customer’s experience. Liz and her Account Management team have delivered such a positive impact to our clients by understanding their businesses even better than we did before,” Says Chris Donahue, General Manager of Springer-Miller Systems. “These service levels will certainly drive consistent satisfaction and support all of the new developments taking shape around SMS.”
