BEIJING — JULY 23, 2015 — TSA Solutions, the worldwide leader in hotel upselling solutions, expanded its portfolio of hotel customers in China with the addition of the 380-room Tangla Hotel Beijing. The hotel began implementing TSA’s Front Desk Upselling (FDU) and Reservations Sales programs in March. In just three months, TSA’s technology tools and personalized coaching program helped the hotel develop enhanced techniques for recognizing and caring for the specific needs of each guest — and the hotel expects its annual upsell revenue average to increase exponentially. TSA now has partnerships with 108 distinctive hotels in China.
“We are pleased to announce our partnership with TSA, to further strengthen our front desk and guest services across room categories,” said Damir P. Raab, Vice President of Tangla Hotels & Resorts, Regional General Manager of North China and General Manager of the Tangla Hotel Beijing. “With multiple premium room types in an increasingly competitive market, TSA has already made an impact on our ability to generate ancillary revenues and better care for our guests. TSA’s technology, personalized training program, personalized on property support, and reporting are unique in the industry, and in a very short time, helped us maximize the potential for generating meaningful new upsell revenues at the front desk. We chose to combine TSA’s Front Desk Upselling with their Reservation Sales programs for additional impact, and the results so far have been outstanding.”
Drawing on its track record of helping hotels in all markets generate measurable and sustainable increases in incremental revenue and RevPAR, TSA provides partners with specially designed programs that range from empowering the hotel team with essential sales skills, to planning effective sales strategies and action plans. By strengthening employee skills and implementing a focus on selling premium room types, properties such as the Tangla Hotel Beijing are able to obtain substantial increases in both ADR and RevPAR.
“TSA has already proven to be a valuable partner for us,” concluded Raab. “We look forward to sharing the results of our program, and potentially its expansion, with the industry in the months ahead.”
With nearly 1,000 hotel partners in 60 countries around the world, TSA Solutions is committed to forming long-term working relationships that build mutual success. TSA’s FDU program combines proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely – to ensure continued success.
For more information about TSA Solutions, please visit www.tsa-solutions.com.
