MIAMI, May 8, 2024 – Hapi, the industry’s leading platform for fast and cost-effective connectivity between systems, is excited to announce the appointment of Chris Bram as Senior VP of Strategic Account Management.
Bram’s hiring follows a series of strategic executive hires that solidify Hapi’s customer-centered growth plans, ensuring the right processes are in place to see customers through deployment to customer success. He will be tasked with overseeing the complete customer journey, ensuring expectations are met and exceeded in a timely and accurate manner.
Bram brings a unique approach to enterprise-level account management in hospitality technology, helping companies move beyond customer support into customer success and maximize the value they receive from technology.
“Customer success comes from good engagement practices, always gathering feedback from your partners and ensuring their issues are solved in a timely manner,” he says. “You can’t fall into support mode and rely solely on tickets. The best part of my job is connecting with customers and sharing my passion for data-driven CRM strategies. Consulting them on best practices for improving guest engagement and personalized marketing efforts is where we can drive greater value for their brands and hotels.”
Bram spent 10 years at Cendyn, a hospitality technology platform, in senior roles that ranged from account management to solutions engineering. As the company grew, he helped build new global teams and aligned strategies and goals among departments. His new role allows him to return to a customer-facing position where he can have maximum impact on customer success.
The addition of Bram will accelerate Hapi’s mission to help hotel companies drive loyalty and enable differentiated guest experiences by connecting hospitality systems at scale.
“Today, Hapi is providing data and technology solutions for some of the largest and most successful hotel brands in the world,” said Luis Segredo, founder and CEO. “As we continue to scale, ensuring our customers are engaged and receiving top-notch service is critical to our future success. We’re excited to welcome Chris to the team and will continue to invest resources into building on our customer-centric approach to connecting hospitality systems.”
Today, Hapi serves hotel brands, operators and solutions providers through the following tools:
- The Hapi Integration Platform is a Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale.
- Hapi Data Platform stores normalized hotel system data in a secure and scalable fashion in AWS.
- Hapi Guest seamlessly integrates hotel data into Salesforce CRM, allowing hotel companies to deliver enhanced, personalized guest journeys.
Hotel brands like Rosewood Hotels, Great Wolf Resorts, IHG and Sonesta Hotels & Resorts are relying on the Hapi Integration Platform to push and pull data from disparate Property Management Systems throughout their portfolio into one central data stream. With comprehensive APIs, these brands and others gain unprecedented insights into guest behavior and property activities.
For more information on how Hapi can put your data to work for you, visit hapicloud.io.
